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November 27, 2013
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Luxury Consumers Respond to Exclusive Access, Not Promotion
Tony King tells eMarketer, "I think it 's up to the brand to know what its customers are looking for based on what they've previously purchased or looked at online. If that's known, customers can be offered something exactly suited to them—before the general public has access to it. A good salesperson at a luxury store will call to tell you an item you're going to like will be available. That's what ecommerce is lacking, and that has to improve." Full Article
Tony King Founder King & Partners |
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Holiday Purchase Decisions Still an Antisocial Affair in the UK
Despite social media forming a staple of much of UK consumers' digital life, it will not feature as a significant influencer this Christmas according to research. Traditional word-of-mouth is still important, however. Full Article
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